Terms & Conditions

Refund Policy

Please contact us by email or telephone within 24 hours of receipt if your flowers do not arrive in a satisfactory condition.  We will replace them immediately.  A photo may be required by us to show the problem with the flowers


Orders can be placed Monday to Thursday for deliveries Tuesday to Friday. In the event of a strike or delivery failure we will offer the option of a full refund or a fresh bouquet on another delivery date. We will not be responsible for flowers affected by the recipient not being available to sign for the bouquet.  Before placing your order, please ensure that you have included the full address details, including correct postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. If you expect the recipient to be out and there is a suitable place for flowers to be left (e.g., garage, porch) please indicate this in the Message section and a delivery card will be posted in the door.
We do not deliver to the Isle of Wight, Isle of Man, Channel Islands, Northern Ireland or Eire. In Scotland, we do not cover offshore locations, the Borders or these mainland postcodes:
AB37-38, AB41-56, FK19-21, IV1-28 , IV30-37, IV40, IV52-54, IV63, KW1-14, PH15-26, PA21-35 PA36-40, PH30-41, PH49-50

Flower Care

Please follow the instructions on the card included with your order.

Bouquet composition

We reserve the right to choose the best flowers in the garden each week and so bouquets will be different from those shown. In the event that we are unable to supply your bouquet, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full.


Payments may be made using a debit, credit card or Papal account using the Paypal website. All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment. Ownership of our bouquets will only pass to you when we receive full payment of all sums due.

Intellectual Property Rights

All intellectual property rights concerning this web site including, but not limited to design, text, graphics, logo’s, images and other materials are owned by Sweet Cicely. No content or trademarks may be reproduced, copied, used, sold, and duplicated without our prior written consent.

Access to Our Site

We reserve the right to withdraw or amend our web site at any time. In using our site you agree to accept and abide by all of our Terms and Conditions and act in accordance with the law. You may not alter, impair or interfere in any way with our web site.
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old.

Law and Jurisdiction

Contracts for the purchase of flowers through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.